Return & Refund Policy
We want you to be happy with your purchase. If you need to return an item, please review the following guidelines.
Returns
· You have 14 days after receiving your order to request a return.
· Items must be in the same condition as received, unused, with all tags and original packaging.
· Proof of purchase is required.
· Please contact us before sending anything back. Returns sent without prior approval will not be accepted.
· If your return is approved, we will provide a return shipping label and return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
· Custom or personalized products, including special orders
· Perishable goods
· Personal care and beauty products
· Hazardous materials, flammable liquids, or gases
· Sale items
· Gift cards
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different item, the quickest option is to return the original item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
· Approved refunds are issued to your original payment method.
· Please allow up to 10 business days for your refund to be processed.
· Your bank or credit card company may require additional time to post the refund to your account.
· If more than 15 business days have passed since your refund was approved, please contact us for assistance.
Questions?
We’re happy to help with your return.
Email: info@alfahomefurniture.com
